IMPLEMENTATION OF JIT FOR ACHIEVING THE GOAL OF CUSTOMER SATISFACTION IN SERVICE PROCESSING AND DISTRIBUTION NETWORK

Gaurav Sharma; Kamlesh Gangrade

doi:10.29121/granthaalayah.v3.i8.2015.2962

Authors

Gaurav Sharma Student of Master of Engineering in Production Engineering and Engineering Design from Truba College of Engineering and Technology, Indore, INDIA
Kamlesh Gangrade Asst. Prof., Mechanical Engineering Department, Truba College of Engineering and Technology, Indore, INDIA

DOI:

https://doi.org/10.29121/granthaalayah.v3.i8.2015.2962

Keywords:

Just – In – Time, Manufacturing Management, Service Processing Distribution Network, Customer Satisfaction

Abstract [English]

Just-in-time JIT, as the name implies, is to produce goods just-in-time for use or sale. It is a Japanese manufacturing management method developed by TaiichiOhno, father of Toyota production system in the 1970s which had its motivation in the Japanese urge to develop better and efficient technique capable of rebuilding their economy after the 2^nd World War by focusing on elimination of waste in all forms. In the case of service processing distribution network the customers always needs the right material at right time in right quantity and in right quality for achieving this goal for customer satisfaction the service processing distributors always tries to perform better and better by using new methodology. In this research we will tries to find the role of JIT for achieving customer satisfaction in service processing and distribution network.

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References

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