A QUANTITATIVE ASSESSMENT OF PERCEIVED ORGANISATIONAL SUPPORT AND WORK–LIFE BALANCE AS DETERMINANTS OF EMPLOYEE WELL-BEING IN THE INDIAN SERVICE SECTOR
DOI:
https://doi.org/10.29121/shodhkosh.v7.i7s.2026.7855Keywords:
Employee Retention, Job Satisfaction, Organizational Policies, Organizational Commitment, Work Life Balance, Service Sector, Employee Well-Being, IndiaAbstract [English]
This study examines the impact of Perceived Organizational Support (POS) and Work-Life Balance (WLB) on Employee Well-Being (EWB) in the Indian service sector. The study employeed a quantitative and descriptive design using stratified random selection of 172 employees, comprising 102 male and 70 females, was done based on their diverse job positions, level of education, employment, and industries. Instrumentation comprised validated tools, including the Survey of Perceived Organizational Support (SPOS), Hayman's Work‑Life Balance Inventory, and the Workplace PERMA Profiler for employee well‑being. Structural equation modeling reveals significant positive relationships: WLB strongly predicts EWB (β=0.563, p<0.001), POS directly enhances EWB (β=0.361, p<0.001), and POS powerfully influences WLB (β=0.801, p<0.001). These findings highlight the importance of creating organizational environments that promote the work-life balance requirements of employees and, in the process, positively contribute to their general well-being and organizational commitment in the job market.The practical implications of the study indicate that the organizations in the service industry are advised to use supportive policies and flexible working schedules and facilitate leadership in which a culture of coperation and balance is cultivated. The future of the study will involve longitudinal research to determine the dynamics of Perceived Organizational Support (POS) and Work–Life Balance (WLB) across time and intervention unique to the sector to maximize the psychological health and productivity of the employee. The results offer practical insights to human resource managers who would want to improve employee retention and satisfaction by using supportive and flexible organizational policies. Overall, this paper has highlighted the importance of favorable organizational climates in enhancing sustainable employee welfare and performance in the changing service industry in India.
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Gaikwad, S., Swaminathan, L., & George, S. (2021). Impact of work-life balance on job performance: Analysis of the mediating role of mental well-being and work engagement among women employees in the IT sector. In Proceedings of the International Conference on Decision Aid Sciences and Application (DASA 2021) (pp. 204–209). IEEE. https://doi.org/10.1109/DASA53625.2021.9681920
Gaudet, M. C., & Tremblay, M. (2017). Initiating structure leadership and employee behaviours: The role of perceived organisational support, affective commitment and leader-member exchange. European Management Journal, 35(5), 663–675. https://doi.org/10.1016/j.emj.2017.04.001
Grant, A. M., Christianson, M. K., & Price, R. H. (2007). Happiness, health, or relationships? Managerial practices and employee well-being tradeoffs. Academy of Management Perspectives, 21(3), 51–63. https://doi.org/10.5465/amp.2007.26421238
Haar, J. M., Sune, A., Russo, M., & Ollier-Malaterre, A. (2019). A cross-national study on the antecedents of work-life balance from the fit and balance perspective. Social Indicators Research, 142(1), 261–282. https://doi.org/10.1007/s11205-018-1875-6
Haider, S., Jabeen, S., & Ahmad, J. (2018). Moderated mediation between work-life balance and employee job performance: The role of psychological well-being and satisfaction with coworkers. Revista de Psicología del Trabajo y de las Organizaciones, 34(1), 29–37. https://doi.org/10.5093/jwop2018a4
Halbesleben, J. R. B., & Buckley, M. R. (2004). Burnout in organizational life. Journal of Management, 30(6), 859–879. https://doi.org/10.1016/j.jm.2004.06.004
Haviland, I., Daniels, C. I., Greene, C. A., Drew, J., Love-Nichols, J. A., Swanson, L. C., & Olson, H. E. (2023). Genetic diagnosis impacts medical management for pediatric epilepsies. Pediatric Neurology, 138, 71–80. https://doi.org/10.1016/j.pediatrneurol.2022.10.006
Hill, C. (2022). Psychological health, well-being and COVID-19: Comparing previously infected and non-infected South African employees. Frontiers in Psychology, 13, 1013377. https://doi.org/10.3389/fpsyg.2022.1013377
Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
Jackson, L. T. B., & Fransman, E. I. (2018). Flexi work, financial well-being, work-life balance and their effects on subjective productivity and job satisfaction of females in higher education. South African Journal of Economic and Management Sciences, 21(1), Article a1487. https://doi.org/10.4102/sajems.v21i1.1487
Jalil, M. F., & Ali, A. (2023). The influence of meaningful work on the mental health of SME employees in the COVID-19 era: Can coping strategies mediate the relationship? BMC Public Health, 23, 2435. https://doi.org/10.1186/s12889-023-16808-6
Jenkins, K., & Harvey, S. B. (2019). Australian experiences. In S. B. Harvey & S. Henderson (Eds.), Mental health in the workplace: Strategies and tools to optimise outcomes (pp. 49–66). Springer. https://doi.org/10.1007/978-3-030-04266-0_4
Johari, J., Yean Tan, F., & Tjik Zulkarnain, Z. I. (2018). Autonomy, workload, work-life balance and job performance among teachers. International Journal of Educational Management, 32(1), 107–120. https://doi.org/10.1108/IJEM-10-2016-0226
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Mishra, H., & Venkatesan, M. (2023). Psychological well-being of employees, its precedents and outcomes: A literature review and proposed framework. Management and Labour Studies, 48(1), 7–41. https://doi.org/10.1177/0258042X221117960
Ni, C., & Wang, Y. (2015). The impact of perceived organisational support and core self-evaluation on employee psychological well-being. Journal of Human Resource and Sustainability Studies, 3(2), 73–81. https://doi.org/10.4236/jhrss.2015.32011
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Prasetyo, A. R. (2019). Optimising happiness at work in female correctional officers. Journal of Educational, Health and Community Psychology, 8(3), 334–354. https://doi.org/10.12928/jehcp.v8i3.12793
Rahim, N. B., Osman, I., & Arumugam, P. V. (2019). Evaluating work-life balance and individual well-being with the moderating role of organisational climate. Pertanika Journal of Social Sciences & Humanities, 27(4), 2731–2752.
Ramalho Luz, C. M. D., Luiz de Paula, S., & de Oliveira, L. M. B. (2018). Organisational commitment, job satisfaction and their possible influences on intent to turnover. Revista de Gestão, 25(1), 84–101. https://doi.org/10.1108/REGE-12-2017-008
Reybold, L. E. (2005). Surrendering the dream: Early career conflict and faculty dissatisfaction thresholds. Journal of Career Development, 32(2), 107–121. https://doi.org/10.1177/0894845305279163
Rhoades, L., & Eisenberger, R. (2002). Perceived organisational support: A review of the literature. Journal of Applied Psychology, 87(4), 698–714. https://doi.org/10.1037/0021-9010.87.4.698
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293–315. https://doi.org/10.1002/job.248
Schifano, S., Clark, A. E., Greiff, S., Vögele, C., & d’Ambrosio, C. (2023). Well-being and working from home during COVID-19. Information Technology & People, 36(5), 1851–1869. https://doi.org/10.1108/ITP-02-2022-0127
Shams, K., & Kadow, A. (2019). The relationship between subjective well-being and work-life balance among labourers in Pakistan. Journal of Family and Economic Issues, 40(4), 681–690. https://doi.org/10.1007/s10834-019-09631-5
Shao, R., Rupp, D. E., Skarlicki, D. P., & Jones, K. S. (2013). Employee justice across cultures: A meta-analytic review. Journal of Management, 39(1), 263–301. https://doi.org/10.1177/0149206311422447
Sharma, H., & Yadav, V. (2021). Linking supervisor and co-workers' support to organisational commitment: Mediating effect of work-family conflict. Ramanujan International Journal of Business and Research, 6(1), 49–61. https://doi.org/10.51245/rijbr.v6i1.2021.205
Stankevičienė, A., Tamaševičius, V., Diskienė, D., Grakauskas, Ž., & Rudinskaja, L. (2021). The mediating effect of work-life balance on the relationship between work culture and employee well-being. Business, Management and Economics Engineering, 19(4), 738–757. https://doi.org/10.3846/bmee.2021.15344
Tijdink, J. K., Vergouwen, A. C., & Smulders, Y. M. (2014). Emotional exhaustion and burnout among medical professors: A nationwide survey. BMC Medical Education, 14, 183. https://doi.org/10.1186/1472-6920-14-183
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