IMPACT OF INFORMATION TECHNOLOGY USAGE ON VISIBILITY RESILIENCE AND PERFORMANCE OF SUPPLY CHAIN MANAGEMENT :AN EMPIRICAL STUD
DOI:
https://doi.org/10.29121/shodhkosh.v6.i2.2025.6013Keywords:
Information Technology Usage, Supply Chain Visibility, Supply Chain Resilience, Supply Chain Performance, Resource-Based View (Rbv), Dynamic Capabilities Theory, Technology Organization Environment (Toe) Framework, Pls-Sem, Sequential Mediation, Digital Transformation, Operations ManagementAbstract [English]
Supply Chain Management (SCM) is broadly defined as the integrated coordination of activities involved in the procurement, transformation, and distribution of materials components, and finished goods from suppliers to end customer. As digital transformation reshapes global supply chains, the synergistic role of information technologies has garnered increasing scholarly attention.The current literature remains fragmented, especially in understanding how information technology usage jointly influence supply chain performance (SCP) through critical enablers particularly supply chain visibility (SCV) and supply chain resilience (SCR). This study addresses this gap by proposing and empirically testing a sequential mediation model in which SCV and SCR jointly mediate the relationship between information technology usage and SCP. Drawing upon the Resource-Based View, Dynamic Capabilities View, and Organizational Information Processing Theory, a conceptual framework is developed and validated using survey data from 600 supply chain professionals across key sectors in India. Partial Least Squares Structural Equation Modeling (PLS-SEM) reveals that information technology usage positively influence both SCV and SCR, further it reveled SCV significantly contributes to SCR and SCV and SCR sequentially mediate the relationship between IT usage and performance outcomes.The findings underscore the need for integrated digital strategies and enhanced visibility-resilience alignment, particularly in emerging economy contexts characterized by infrastructural and institutional volatility.The study contributes novel empirical evidence to the digital supply chain literature and offers actionable insights for practitioners navigating digital transformation in resource-constrained environments.
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