Franco, C., and V. Sharmi. “A STUDY ON CUSTOMERS’ PERCEPTION INDEX ABOUT SERVICE QUALITY OF PUBLIC AND PRIVATE SECTOR BANKS IN TIRUNELVELI DISTRICT”. International Journal of Research -GRANTHAALAYAH, vol. 5, no. 9(SE), Sept. 2017, pp. 56-61, doi:10.29121/granthaalayah.v5.i9(SE).2017.2257.