E-COMMERCE AND THE EVOLUTION OF LAST-MILE DELIVERY: MEETING CUSTOMER EXPECTATIONS

Authors

  • Dr. Prakash Divakaran Pro-Vice Chancelor, & Professor, Department of Business Administration Himalayan University, Itanagar, Arunachal Pradesh.
  • Dr. Vandana Mishra Chaturvedi Vice-Chancellor, D Y Patil Deemed to be University, Sector -7, Vidya Nagar, Nerul, Navi Mumbai-400706

DOI:

https://doi.org/10.29121/ijetmr.v10.i12.2023.1642

Keywords:

Last-Mile Delivery, Technological, Digital Security and Privacy, Digital Environment, E-Commerce, Technology Privacy

Abstract

E-commerce has transformed retail, offering customers ease and accessibility like never before. However, the last-mile delivery, the product's last leg from the distribution center to the customer's doorstep, has become a major hurdle for e-commerce enterprises. This abstract examines how e-commerce businesses are adapting to shifting consumer expectations in last-mile delivery. The abstract opens with e-commerce's fast expansion and influence on conventional retail methods. It underlines the trend toward online buying, which increases demand for efficient and rapid delivery services. The abstract then discusses last-mile delivery and consumer satisfaction. Delivery speed, adaptability, openness, and sustainability affect client expectations. The abstract also discusses last-mile delivery improvements. Drones, autonomous trucks, and smart lockers improve delivery efficiency and convenience. Crowd shipping, which uses local resources to improve last-mile operations, is also examined. The abstract highlights e-commerce enterprises' last-mile delivery issues. It covers urban congestion, unsuccessful deliveries, refunds, and transportation environmental effect. To satisfy client expectations, sustainable and eco-friendly delivery options are needed. Finally, the abstract emphasizes customer-centric last-mile delivery. Real-time monitoring, proactive communication, and customizable delivery choices improve customer experience. To maximize last-mile operations, e-commerce enterprises, logistics providers, and local stakeholders should collaborate. This abstract illuminates e-commerce last-mile delivery. It emphasizes the necessity of satisfying consumer expectations in this key phase of the delivery process and gives insights into the methods and technologies used by e-commerce enterprises to improve last-mile delivery and customer happiness.

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References

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Published

2023-12-19

How to Cite

Divakaran, P., & Chaturvedi, V. M. (2023). E-COMMERCE AND THE EVOLUTION OF LAST-MILE DELIVERY: MEETING CUSTOMER EXPECTATIONS. International Journal of Engineering Technologies and Management Research, 10(12), 51–58. https://doi.org/10.29121/ijetmr.v10.i12.2023.1642

Issue

Vol. 10 No. 12 (2023): IJETMR: Volume 10 Issue 12 December, 2023

Section

Articles

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Copyright (c) 2023 Dr. Prakash Divakaran, Dr. Vandana Mishra Chaturvedi

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