Pathak, Prerna, and Asharam Pal. “USER PERCEPTION OF SERVICE QUALITY IN IIM LIBRARIES: A LIBQUAL+ MODEL-BASED STUDY”. ShodhKosh: Journal of Visual and Performing Arts 5, no. 1 (June 30, 2024): 2003–2012. Accessed October 7, 2025. https://granthaalayahpublication.org/Arts-Journal/ShodhKosh/article/view/6260.