Khanna, Bala, and Sarita Sood. “DIGITAL INDIA AND ICT INTEGRATION IN BANKING: A COMPARATIVE ASSESSMENT OF CUSTOMER SATISFACTION AND PERFORMANCE IN PUBLIC AND PRIVATE SECTOR BANKS OF PUNJAB”. ShodhKosh: Journal of Visual and Performing Arts 4, no. 2 (December 31, 2023): 4811–4818. Accessed September 18, 2025. https://granthaalayahpublication.org/Arts-Journal/ShodhKosh/article/view/5728.